Our Approach
We begin by listening. Once we have a sense of your requirements, we review them in light of existing and emerging technologies. We flesh out an initial framework for production, offer our commitment and ask for yours in return. At this time, we also initiate or update any relevant contractual agreements necessary to commence work.
Next, we gather information from you until we have a mutual agreement that relevant requirements are understood and accepted by all stakeholders. At this point, scope is locked until the conclusion of production short of extraordinary circumstance.
We issue out objective guidelines and a few checklists that highlight the priorities for success and what steps must be done and when. The drumbeat continues as we review consistently the progress of work.
Once initial production is complete, you then review and test what we have done and match it to your objectives. If all is well, we deploy the work or hand it over, but either way the production is complete.
Many, many firms share fundamental aspects of this approach. Like professional athletics, what distinguishes one approach from another is the diligence, talent and work ethic that is brought to bear. We bring all three traits to our approach.
The Science of Success
Information Technology is still a young science. Its impact, though, on business competition is immeasurable. Most major disruptions over the past 30 years have been a direct result of technological innovation. As such, it has the power to enhance or disrupt your profitability.
The quality and ability of technology firms vary much like other professions. There is seldom regulation that is effective at measuring the quality of delivery and/or innovation. In fact, much like medicine, most distinctions are awarded for following rules as opposed to creating them. Business users often complain that money they spend on IT solutions is wasted, with good reason.
Successful IT productions share common elements.
First, there is accountability on the part of the business. Too often potential customers are told that an IT production is painless. While some are relatively so, almost all require a firm commitment to making decisions, resolving conflicts and taking accountability for the scope of innovation.
Second, requirements drive technology, rather than technology driving results. If the right answers mean thinking outside the box, so be it.
Third, producing the right solution entails understanding the business and understanding the technology. The former skill is critical earliest and enables the latter skill to produce the right result. For example, a website is technically simple to produce. Each business model requires a different set of core features. Search engine optimization has little value unless a business designs, builds and deploys its entire website with search engine-friendly features.
Fourth, there is no reason to shy away from offering guarantees on work. Too often, technology-driven firms want to get paid on an hourly basis. While time and materials have a place, they indicate a level of uncertainty that confidence obviates.